What you need to know about Customer Contact Index

How to measure your Customer Contact Index

Customer Contact Index formula: CCI=Total Number of Support Cases / Total Number of Active Users

What CCI says about your support

  • Reduce the number of problems they run into
  • Offer ways to help themselves through self service.

Finding the users who need the most help

CCI helps you plan for future growth

When your CCI is too low

Getting Started with Customer Contact Index

About the author:

Sarah Chambers
Where are your customers getting frustrated?



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