Tips for Measuring Performance Within Your Customer Support Team

Let everyone see their own metrics

Creates accountability

Benchmarks for future growth

Celebrate personal wins

Assess in 1:1 and review processes

Getting the right balance in your 1:1s

Metric-based review

Emotional health

Looking forward

Create a regular review process

On the same cadence

At the same time/place

30/60/90 and annual reviews should be procedural

Nice
Awesome
Boo!
Mercer

Mercer Smith-Looper

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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