Should you delete irrelevant CSAT ratings?

Even if you delete an irrelevant bad rating, there’s still a customer who clicked the unhappy face.

The six most common irrelevant ratings

Positive vs Negative Motivation

If we delete a rating, it can perpetuate the feeling that they are to be avoided, not learned from.

So, should you delete?

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Nicereply

Nicereply

Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0