Reflective Listening: How Can Your Customer Support Team Implement It Naturally?

What Is Reflective Listening

The Benefits of Reflective Listening

  • Increase the efficiency and productiveness of each conversation through greater understanding.
  • Aid in the proper communication and dissemination of information regarding a specific issue or problem.
  • Reduce hostility and frustration through empathy and understanding.
  • Help repair, build and maintain relationships with existing customers.
  • Improve customer satisfaction and word-of-mouth referrals.

How to Naturally Implement Reflective Listening

Start with Internal Communications

Listen First

Be Responsive

Remove Unnecessary Tasks

Be Personal

Learning to Value and Demonstrate Reflective Listening

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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