Key strategies for winning back lost customers in 2022

Is it worth winning back lost customers at all?

How to Win Back Lost Customers: Key Strategies and Tactics

Find out why they left in the first place

  • Why did you decide to become our customer?
  • What did you like the most about working with our brand/ product/ service?
  • What caused you to leave our company?
  • Which competitor did you shift to?
  • What made you choose our competitor?
  • What can we do to earn back your business?
lost customers

Identify those who are more likely to return

  • Referred your product or service to others
  • Never issued complaints in the past
  • Had complaints that were successfully resolved (a customer left satisfied)
  • Canceled because of price rather than poor customer service

Approach them with the right offers

Employ personalization tactics

lost customers

Reach out to customers before they churn

lost customers

The Bottomline

Integrate LiveAgent with Nicereply and measure customer satisfaction from a single dashboard

As part of LiveAgent’s Black Friday / Cyber Monday deal, LiveAgent offers 50% Off for All plans for new accounts for 3 months when you apply code: BLACKFRIDAY2021 at the checkout.

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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Nicereply

Nicereply

Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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