Humanizing Customer Service

Without Trust There Are No Transactions

People want to trust you and feel understood — especially when there’s money involved

70% of buying experiences are based on how the customer feels they are being treated

Make Your Customers Feel Acknowledged

Make your customers feel special and people who aren’t your customers wish they were

  • Calling a customer by their name
  • Showing awareness about the details of their order
  • Offering personalized recommendations
  • Rewarding them for their business.

Get Rid Of The Scripts

Listening to each customer and responding accordingly will put you ahead of the game

There’s really no substitute for basic human connection in customer service

Treat Your Employees As You Would Your Customers

Treat your employees just like you would your customers

Humanizing Customer Service Doesn’t Have To Be Complicated

The more appreciated a customer feels the more likely they’ll be back again



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