How to Write a Helpful Bug Report That Gets Your Issue Fixed

Why writing a detailed bug report is so important

You’re more likely to get your issue resolved

There’s less back and forth to determine what the issue is

It creates a more compelling case for fixing the issue

  • Get milk and groceries
  • Put away the dishes
  • Do laundry
  • Call the phone company to figure out phone issues

Writing the perfect bug report

Quick Summary

When the issue started and how often it occurs

Steps to reproduce the bug

  1. Login to the website using Safari or Chrome (works properly in Internet Explorer).
  2. Click on the cog in the top right corner, and select “Account Management” from the dropdown.
  3. Click on the plus symbol next to the “Add a team member” link.
  4. A spinning ball appears that never goes away. Upon refreshing the page and going through the process again, it continues.

Information about your environment

Steps that you have used to try to troubleshoot

Visual Documentation

A template for bug reports

Conclusion

--

--

--

Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Wrapping Our Native Code in Haskell

Calculate my BMI using WSO2 Datamapper mediator

Garbage Collection: How it’s done?

A Company’s Story Crystallized: NeuraLegion

Adaviv Summer Interns Spotlight

Exploring FIBO Using GraphDB’s Inference and Property Path Features

Yum history and Yum history list

Why Ionic Platform Is The First Choice For Mobile Application Development

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Nicereply

Nicereply

Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

More from Medium

Working with APIs

Introduction

S.O.L.I.D Principles

10 Chrome extension tools you must install if you are working online