How the Grinch stole CSAT During the Holiday Rush

1. Increased volume of tickets

2. More pressure to perform

3. Increased demand for staff

4. Longer wait times

5. Yearly fluctuations

7. Benchmark metrics

7. Seasonal marketing campaigns

8. Customers are stressed

9. More first-time customers

10. Customers have low expectations

Over to you!

Nice
Awesome
Boo!

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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