Employee Satisfaction: What is it and why should you care?

What is employee satisfaction?

Why is employee satisfaction important?

Reduced employee turnover

Better performance

Higher customer satisfaction

More growth

How to improve employee satisfaction

  • Work-life balance: No one likes being overworked. Not only can it negatively impact overall employee satisfaction, but it can harm productivity by causing burnout. Consider adopting some version of flex hours. One common approach is to have a block of “core hours” (let’s say 10–2) where everyone is expected to be in the office, but then allow employees to choose when they work the other four hours of their day.
    Read more: How to prevent agent burnout
  • Recognition: Most everyone works hard. However, it’s not always as common for people to receive any sort of recognition for their efforts. Not only is it the right thing to do, but recognizing people’s work can actually encourage them to be even more productive. The research found 37% of respondents said personal recognition would encourage them to produce better work more often.
    Read more: Use Employee NPS to measure agent happiness
  • Connection: It’s simple, if you like the people you work with, you’ll probably be more satisfied with your job. However, in order to build those bonds, you need opportunities to do so. The current climate is making it a little trickier to do, but it’s not impossible. Virtual cooking classes, and escape rooms are popular options. Also, be sure to make it optional. The only thing worse than not getting to know someone is being forced to.
    Listen more: How AirCall builds a connection with their remote support team

Conclusion

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