Adopting a Product-led Customer Success Mentality with Dixa [Podcast]

In conversation with Tue Søttrup, Chief Customer Experience Evangelist at Dixa

Product-led Customer Success is all about leading with your product. Tue puts his Customer Success team on ‘enablement sessions’ with their clients to learn how they use the tool and then make recommendations towards solving more business problems. This hands-on approach guides the customer to drive more value, ultimately increasing upsells, renewals, and referrals. Dixa’s customers trade a small amount of their time to increase the value received from the product. At the same time, Tue’s team can learn from these sessions and provide invaluable Voice of Customer feedback to direct Dixa’s roadmap. It’s a win-win!

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