Actually, Customer Service IS a Cost-Center… Here’s Why

cost-center

You’re not focussing on growth

You’re not taking advantage of new technology

A Help Center with Advanced Search

  • Algolia
  • Solvvy

Chatbots or Agent Assistants

AI-Powered Insight Tools

You’re not scaling effectively

You’re not feeding insights back to product

  • Customers are more likely to stick around if the product improves.
  • Fewer issues in the product mean fewer customer service tickets.
  • Less time answering customer questions means more time to do high-value tasks.

Conclusion

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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Nicereply

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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