Hľadáme daľší mozog, ktorý bude stáť za pozadím Nicereply — aplikácie, ktorá pomáha firmám po celom svete zlepšovať spokojnost ich zákaníkov. Ako Product Owner-Designer budeš hlavným motorom inovácií v Nicereply, ktoré budú priamo podporovať našu dlhodobú stratégiu. Čo budeš mať na starosti? Budeš lídrom agilného inovačného tímu, ktorý zodpovedá za spoluvytváranie a plnenie produktovej vízie…

Get back on track without absurd New Year’s resolutions! Welcome to our first edition of Content Pie. Content Pie from Nicereply is content in short form that offers value and actionable tips on the spot. Today we will go through 12 things to do to improve your customer support in…

Instead of waiting for customers to run into trouble and get in touch, find a way to connect with them before the problems happen. When it comes to customer service, you can either wait for customers to come to you with a problem or… you can make the first move…

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of…

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. You probably have some routine — everyone has, and our whole life is made of them. No…

Minimize survey bias from affecting your results by knowing how to create a customer survey and implementing the simple suggestions listed above. Customer satisfaction surveys are a valuable feedback tool as they provide information on how your customer feels, help make changes in your business and reinforce strong customer relationships…

A sales pitch is like courtship. It should promise the customer great things. But when they buy, it is your turn as a business to deliver and exceed expectations. Businesses have mastered the art of sales, with numerous innovations and investments from old-school tactics to AI chatbots. However, the best…

Are you able to describe the ultimate Customer Experience? Some say fast responses, but is that true? You can listen to Customer Experience Leaders Chat also on: Apple Podcasts Google Podcasts In Conversation with Camille Acey, Global Head of Customer Experience at Humio Metrics drive our businesses, but who determines those metrics differs from company to company. Camille notes that sometimes…

Trying to win back every single customer who churned might have a negative impact on your profitability. Customer churn is an unpleasant reality of any business, both B2C and B2B. However, if a customer once purchased your product or service, there’s no guarantee they are going to stick around forever…