When are “Ums” while recording a video ok, and when should it not be used?

Support communication has evolved. Where once phones were the primary way to solve issues, that shifted to email, then real-time chat and text, and slowly into bots and automation. Each…


Use these stats as an argument to prove to your executives the power and value of investing in customer service.

It’s often more challenging to see the value of customer service costs compared to other business investments. Sure, you sense that it’s worth spending resources on your customer experience team…


Hľadáme ďalší mozog, ktorý bude stáť za pozadím Nicereply — aplikácie, ktorá pomáha firmám po celom svete zlepšovať kvalitu ich zákazníckeho servisu.

Snažíme sa fungovať agilne a releasovať nové veci v krátkych cykloch, takže výsledky svojej práce uvidíš veľmi rýchlo. Nájdeš tu priateľskú atmosféru v tíme šikovných ľudí. …


Equipping your support team with contextual customer data is one way to lower that effort.

In today’s connected world, we have an unprecedented opportunity to gather and analyze data. Data is everywhere!

Most companies have access to data through apps, webpages, coupon codes, etc. Software as a Service (SaaS) and…


“You don’t want to be underperforming, you don’t want to be overperforming. You want to be just right. And that’s truly the case for CES”

A good support team is obsessed with finding ways to improve the customer experience and have an opportunity to impact…


We all need to make more effort to show up in other people’s lives in ways that are supportive and enriching.

If you work in a customer support segment you’re probably familiar with the celebration of Customer Support Week. …


The key to success is recognizing that all departments have their own goals.

Customer Support teams have so much to offer to an organization. As a primary post-sale contact for customers, your agents hear the most feedback and can spot trends faster. To make the…


Whether it’s a help desk to process tickets or software to collect feedback easily, there’s a software solution that will make your job easier and more efficient.

For many people, customer service is a key factor when deciding whether or not to do business with a company. In fact, Microsoft…


78% of consumers say they’ll do business with a company after making a mistake if the customer service is excellent.

I have officially been a licensed driver for almost half my life. By this point, I don’t actively think about much while on the road — it’s all second nature…


Using Natural Language Processing, Sid believes that you can activate that idle data and generate improvements across your organization.

Support Data is a very underutilized resource. Every day your support team interacts with customers who provide loads of small pieces of feedback about your product…

Nicereply

Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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