6 Ways to Make Your Customers Happy Over the Phone

1. Direct them where they need to go the first time

2. Reduce wait times

3. Make small talk

4. Use positive language

5. Be an active listener

  • Using the customer’s name throughout the conversation
  • Go over a quick recap of the problem at hand to ensure that you’re on the same page
  • Don’t interrupt, and wait for them to finish their thoughts

6. Offer additional follow up if needed

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Improve your #custserv & #custexp with Nicereply - a customer satisfaction survey software, including CSAT, NPS & CES 2.0

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