4 TED Talks to Inspire Your Customer Support Team

10 ways to have a better conversation | Celeste Headlee

  • Don’t multitask. (4:27)
  • Don’t pontificate. (4:50)
  • Use open ended questions. (6:02)
  • Go with the flow. (6:39)
  • If you don’t know, say that you don’t know. (7:26)
  • Don’t equate your experience with their. (7:46)
  • Try not to repeat yourself. (8:26)
  • Stay out of the wits. (8:46)
  • Listen. (9:08)
  • Be brief. (10:29)

5 ways to listen better | Julian Treasure

Hidden Costs of “Service with a Smile” | Laura Hockenbury

Grit: the power of passion and perseverance | Angela Lee Duckworth

Take these TED talks as a motivation and run with it

Measure CSAT, CES and NPS Ted talks

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